TRHS Tech Talk

Several teachers are having problems accessing the Gradebook at home. I was unable to access it from my computers at home and found that the steps below corrected the problem.

The primary problem appears to be that access from home appears to require the newest version of Java,the programming language that the program uses,compared to the version needed over the network from school. Using Windows Vista or 7 also can mean taking additional steps to be sure it will work from home.

If you are getting a Page Not Found error or a 403 Forbidden error try updating your version of Java and see if that will correct the problem. Here are the steps to update Java.

1. Go to http://www.java.com/en/download/manual.jsp and click on the link to download the version based on your Windows version. You can also click on the Verify Now link to check and see if you have the latest version. It will also provide instructions on how to remove older versions.

2. Even if you have the latest version,reinstalling may correct errors you are experiencing. In a worst case scenario you can remove all versions of Java using the Add/Remove Programs option in your Control Panel and then reinstall Java.

3. If you are running Windows 7 and have the 64 bit version then you should install both the 32 bit and 64 bit versions of Java.

4. Once you have installed the new version of Java,reboot your computer and check to see if the Gradebook will load.

An odd bug that pops up from time to time in Outlook Web Access is where you go to delete or view an email and it kicks you out so that you have to log in again. You end up in a vicious cycle unable to do anything.

The problem appears to have something to do with the Reading Pane being active. To fix the problem you can try the following steps.

First,you need to turn off the Reading Pane. You select it by going to the icon as seen below and choosing the Off option. Note that you may need to wait until you have received another email so that the one that is causing the problem (most often an email with attachments) is no longer the first one in your list. You can ask someone to send you an email to get a new one at the top.

Once you have turned off the Reading Pane you should be able to drag the email that is causing the problem to the Deleted Items folder. You should also drag an email that is above that email into the Deleted Items folder as well if possible. Then you can go to the Deleted Items folder and select the Empty Deleted Items icon to clear your trash folder.

This process has worked for me with most of the problem emails I have seen. If you continue to have problems let me know and we can look at it further.

I just added two pages to the IGPro Help Pages on entering first quarter grades. There are pages for regular semester (or yearlong) classes and for quarter long classes. If you see anything that is not clear or that is incorrect please let me know as soon as possible so that I can correct it.